These Terms & Conditions ("Terms") govern the use of our online store and flower delivery services provided by Florist Harlington ("we", "us", "our"). By placing an order for flower delivery in Harlington or the surrounding areas through our website, you (the "Customer", "you", "your") agree to be bound by these Terms. Please read them carefully before placing your order. These Terms apply to both individual and business customers across Harlington and neighbouring districts.
"Goods" refers to all flower arrangements, bouquets, and any additional products or gifts listed for sale on our website. "Services" refers to the online ordering and flower delivery services provided by Florist Harlington. "Website" refers to the Florist Harlington online store.
To place an order for flower delivery in Harlington, you must follow the process set out on our Website. Upon selecting Goods, you will be guided through selecting delivery date, recipient details, and adding any necessary personal messages or special instructions.
Once your order is submitted, you will receive an automated order acknowledgment email. This email does not constitute acceptance of your order. Acceptance of your order and the formation of a legally binding contract will only occur when we confirm dispatch of the Goods. We reserve the right to decline any order prior to acceptance for reasons including (but not limited to) availability of flowers, incomplete payment, or if we believe the order is fraudulent.
We strive to ensure all floral arrangements are delivered as pictured and described. However, flowers are subject to seasonal availability. In the rare event that certain blooms or gifts are unavailable, we may substitute items of equal or greater value and as close as possible in style and colour to those ordered. If a significant substitution is required, we will attempt to contact you before delivery.
Florist Harlington delivers flowers throughout Harlington and surrounding areas. Deliveries are carried out according to the chosen delivery date and time window where possible. We endeavour to meet specific delivery requests but cannot always guarantee precise times during peak periods such as Valentine’s Day or Mother’s Day.
If the recipient is not at the address at the time of delivery, we may leave the Goods with a neighbour or in a safe location. We will leave a delivery card with information regarding the location of the Goods. Should a delivery be refused or the address inaccurate, we reserve the right to charge for redelivery or consider the order fulfilled.
Payment must be made in full at the time of placing your order. We accept most major credit and debit cards via secure online payment systems. All prices on our website are in Pounds Sterling and inclusive of VAT (where applicable) but may exclude delivery charges, which will be calculated and displayed before you confirm your purchase.
Your payment information is processed securely and in line with UK data protection regulations. We do not retain card details on our systems after processing your order.
We make every effort to ensure prices and promotions are accurately displayed on the Website. If a pricing error is identified after you place an order, we will contact you to confirm whether you wish to continue with your purchase at the correct price or receive a refund. Promotional offers are time-limited and subject to availability.
If you wish to cancel or amend your order, please inform us as soon as possible. Orders can generally be cancelled or changed up to 24 hours before the scheduled delivery date. For orders involving special requests or bespoke arrangements, a longer notice period may be required. After this period, we may have already sourced flowers or created your order, and thus, cancellation may not be possible.
If you cancel within the allowed period, we will refund the purchase price via the original payment method. Refunds may take several working days to appear in your account, depending on your bank.
We are committed to providing fresh and beautiful flowers for every order. If you are not satisfied with the Goods or believe they were damaged in transit, please contact us within 24 hours of delivery. Where appropriate, we will offer a replacement bouquet or a full refund at our discretion, subject to photographic evidence of the issue. Perishable Goods such as flowers are exempt from the standard 14-day cooling-off period.
Non-perishable ancillary items (for example, vases, cards) can be returned for a refund within 14 days of receipt, provided they remain unused and in their original packaging.
It is your responsibility to provide accurate and complete information when placing your order, including recipient name, address, and contact details. We accept no liability for late or failed deliveries as a result of incorrect or incomplete addresses.
You must ensure that the person to whom the Goods are being delivered is able to accept the delivery and that access to the property is possible during the specified times.
We handcraft every arrangement and strive to deliver the highest quality flowers for every occasion. As flowers are a natural product, some variations in colour, size, or shade may occur. Flowers should be unwrapped, placed in water, and cared for as instructed to maximise freshness and longevity.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or for any other liability that cannot be limited or excluded by law.
Subject to the above, we will not be liable for any business losses (including but not limited to loss of profits, contracts, goodwill, data, or expected savings), or for any direct or indirect losses suffered by you as a consumer or business as a result of late or failed deliveries due to circumstances beyond our reasonable control (such as adverse weather conditions, transport disruptions, strikes, or acts of God).
Our total liability for any claim howsoever arising shall not exceed the value of the Goods ordered.
We are not liable for any failure or delay in performance of our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to fire, flood, adverse weather, acts of terrorism, transport issues, supply shortages, or public health emergencies.
Your privacy is important to us. We process your personal information in accordance with our privacy policy and UK data protection laws, using it only for fulfilling orders, delivery, customer service, and necessary record-keeping. We do not share your details with third parties except where necessary for delivery of your order.
All content on our Website, including images, text, graphics, logos, and product designs, is the property of Florist Harlington or our licensors and is protected by copyright and other intellectual property laws. No content may be used or reproduced without our express written permission.
If any provision in these Terms is held to be unenforceable, that provision will be deemed omitted and will not affect the validity and enforceability of the remaining Terms. Our failure to exercise any rights herein does not constitute a waiver of those rights.
These Terms represent the entire agreement between you and Florist Harlington regarding your use of our Website and services.
These Terms and any disputes arising out of or connected with them or our services are governed by the laws of England and Wales. You and Florist Harlington agree to submit to the exclusive jurisdiction of the courts of England and Wales.
We may update or amend these Terms from time to time. Any changes will take effect as soon as they are published on the Website. We encourage you to review this page periodically to ensure you understand the Terms that apply at the time of your order.
These Terms & Conditions apply to customers placing online flower delivery orders in Harlington and all serviced surrounding areas as set out on our Website at the time of order.
If you have any questions regarding your order or these Terms, please refer to our customer service section on the Website for information on how to reach us. We are always happy to assist you and aim to provide a seamless and delightful flower gifting experience throughout Harlington and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harlington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harlington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
