At Florist Harlington, we take pride in delivering only the freshest, highest-quality flowers to our valued customers. As a trusted local florist serving both households and businesses around Harlington, we back every bouquet and arrangement with our fresh flowers guarantee. Our commitment means that you and your recipients will always receive blooms at their best – fresh, vibrant, and long-lasting.
Your satisfaction is our top priority. If your flowers or arrangements arrive damaged or below our usual standards, please contact us as soon as possible on the day of delivery. To help us resolve your concern promptly, we may request a photo of the damaged flowers or packaging. We will investigate every report thoroughly and with care, ensuring you receive the quality you expect and deserve as our Harlington customer.
Because we select and arrange our flowers with great care, we guarantee the freshness of your bouquet for a minimum period of 5 days from delivery, provided our suggested care instructions are followed. Seasonal variances and the natural lifespan of some bloom types may occasionally mean a slightly shorter window, but we always select flowers designed for optimum freshness upon arrival. If, within this freshness window, your flowers fail to meet expectations, please reach out to us straight away so we can address the issue.
We strive to resolve any problems quickly and to your satisfaction. If flowers are damaged or do not last as expected within the guaranteed freshness period, you can request either a full or partial refund, or a replacement bouquet at no extra charge. Each issue is handled case-by-case. Our goal is to ensure you’re delighted with our service and the beauty of your delivery, and we will work with you to find the best solution for your situation.
If you have a concern or wish to make a complaint about any aspect of your purchase or experience, please contact us as soon as possible, providing relevant details about your order and the nature of your complaint. We take all feedback very seriously and aim to reply to all complaints within 48 hours, offering a clear resolution or update throughout the process. Our dedicated team treats every case confidentially and professionally, with the aim of retaining your trust in our local Harlington flower service.
Florist Harlington has a proud history of serving our local community. We are dedicated to providing reliable, friendly, and fair service to every customer – whether for home, office, or special occasion deliveries. Your peace of mind and satisfaction are at the heart of our family-run florist business, and we thank you for supporting local flowers in Harlington.
If you have any questions about our returns, refunds, or complaints process, we invite you to get in touch. Florist Harlington is always here to make things right, and to ensure every floral delivery carries our promise of freshness and quality.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
